Shipping Policy
- Free shipping worldwide by air, typically via FedEx.
- Once your order is placed, please allow one week for assembly depending on the doll and an additional 3-7 days for shipping time. All our dolls are hand made and thoroughly tested for quality before shipping.
- When shipped, you will be provided with the tracking code. All packaging is discreet, there are no labels, markings, or logos.
Payments
- We accept payment by Credit Card (all major cards accepted).
- We accept payment by Debit Card.
- We accept Paypal Pay Later.
- Our payments gateway options are Shopify Payments or Paypal depending on your personal preference.
Returns
- We take product quality extremely seriously, every doll is thoroughly inspected and tested before leaving our studio.
- Upon initial receipt of the doll, if there appears to be a defect or damage, please contact us immediately at contact@sexdollqueen.com.
- We do not offer refunds for any other reason other than a product damaged on arrival.
Order Cancellations
- Customers may cancel their orders within 24 hours of placing the order and will only incur a credit card processing fee (variable rate).
- Order cancellations after 24 hours incur a $150 restocking fee (only if production has started).
- Please email us at at contact@sexdollqueen.com with your order # for any cancellations or order inquiries.
Customs Taxes and Import Duties
Note: We do not cover custom taxes or import duties on our advertised prices. Custom charges include sales taxes and fees on import for your country and we do not charge you any of these fees during checkout. If you would like to pre-pay import taxes, please e-mail us at contact@sexdollqueen.com it would be a pleasure to assist you.
