How We Grade Each Warehouse Special

  • Grade A

    Light Cosmetic Variations

  • Grade B

    Visible Cosmetic Imperfections

  • Grade C

    Noticeable Experience or Functional Limitations

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Frequently Asked QuestionsFrequently Asked Questions

Are the photos of the exact doll I will receive?

The gallery contains two types of photos. The first section uses Zelex reference images to show how the model is intended to look. The later photos show the actual doll in our U.S. warehouse, including close-ups of any marks or imperfections.
When comparing color, finish, and condition, rely on the warehouse photos and written condition report.

Are these dolls new or used?

They are all new and have never been used.
Some have manufacturing flaws, storage marks, repaired areas, or other issues noted on the product page. That is why they are being sold as warehouse specials instead of regular Zelex inventory.

Can I customize a warehouse special?

Most warehouse specials are sold exactly as listed. The head, body, skin tone, material, and installed options are already set.
If a change is available, you will see it on the product page. Please do not assume that a head, body, or feature can be replaced unless the listing says so.

Where will my order ship from?

Your order will ship from our U.S. warehouse, so there is no made-to-order production wait.
Processing and delivery time will depend on the doll, your location, and the freight service used for the order.

Does the regular Zelex warranty apply?

As these dolls are factory seconds, we only provide limited warranty coverage and after-sales support. Within 3 months of receiving your order, if the doll's internal skeleton has any issues, we will provide a replacement doll free of charge.